Knowledgebase

22. How to Create Email Accounts in CyberPanel

1. Log in to CyberPanel.

2. Navigate to Email > Create Email.

3. Select the domain.

4. Fill in the email username and password.

5. Click Create Email.

6. Your email account is now active.

23. How to Access Webmail (SnappyMail) with Your Domain

1. Visit http://yourdomain.com/snappymail.

2. Enter your full email address and password.

3. Click Login.

If SSL is enabled, use https://yourdomain.com/snappymail for secure access.

24. How to Configure Your Email on Outlook or Thunderbird

Use the following settings:

• Incoming Server (IMAP):

  • Server: mail.yourdomain.com

  • Port: 993 (SSL) or 143 (non-SSL)

• Outgoing Server (SMTP):

  • Server: mail.yourdomain.com

  • Port: 465 (SSL) or 25/587 (non-SSL)

• Username: Full email address

• Password: Your email password

Add these settings in your preferred email client (Outlook, Thunderbird, etc.).

25. How to Set Up SPF, DKIM, and DMARC in CyberPanel

1. SPF:

   • Go to DNS > Add/Delete Records.

   • Add a TXT record: @ → v=spf1 +a +mx +ip4:your_server_ip ~all

2. DKIM:

   • Go to Email > DKIM Manager.

   • Enable DKIM for your domain.

   • Copy the generated DKIM TXT record to your DNS zone.

3. DMARC:

   • Add a TXT record:

     • Name: _dmarc

     • Value: v=DMARC1; p=none; rua=mailto:admin@yourdomain.com

26. Troubleshooting Email Delivery Issues

• Check logs: Go to Email > Mail Queue or Email > Mail Logs.

• Verify DNS: SPF, DKIM, and DMARC must be configured correctly.

• Test email: Use services like MailTester to diagnose problems.

• Blacklists: Check if your server IP is blacklisted.

27. How to Fix "Certificate Not Trusted" Errors in Email Clients

1. Ensure SSL is issued for your mail domain:

   • Go to Websites > List Websites.

   • Click Issue SSL.

2. If using custom mail domain (e.g., mail.yourdomain.com), create a subdomain and issue SSL for it.

3. Restart mail services: systemctl restart postfix && dovecot

28. Setting Up Email Forwarders and Autoresponders

• Forwarders:

  1. Go to Email > Forwarding.

  2. Enter the source and destination email addresses.

  3. Click Create Forwarder.

• Autoresponders:

  1. Go to Email > Autoresponder.

  2. Set the subject, body, and from/to addresses.

  3. Enable and save.

29. Using Mail Tester to Improve Your Email Deliverability Score

1. Visit https://www.mail-tester.com.

2. Copy the temporary test email address.

3. Send an email from your CyberPanel webmail or Outlook.

4. Refresh Mail Tester and review your score.

5. Follow recommendations to improve SPF/DKIM/DMARC or content.

30. Understanding and Fixing Blacklisted IPs

1. Use tools like https://mxtoolbox.com/blacklists.aspx to check your server IP.

2. If listed:

   • Check the blacklist provider’s delisting instructions.

   • Ensure your server is not sending spam.

   • Set up SPF, DKIM, DMARC correctly.

   • Consider using a mail relay like MailChannels.